See Our JUST LOCKIT™ people counter system in a live secure office environment. Click on the Live Product Demo to activate this product demo.	Live Product Demo
Sales and Technical Support: 508-473-6805 To schedule a Product Demo, please click here:Schedule Demo	Policies and Procedures   Warranty Provisions GRIFFCO, INC. will at its option repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment from GRIFFCO, INC.   All warranties exclude defects attributable to (i) use of equipment, software or interfaces not furnished by GRIFFCO, INC.; (ii) modification of Products without Griffco’s prior written approval; (iii) accident, neglect, normal wear, misuse, abuse or reverse engineering (iv) exposure to conditions outside the range of the environmental, power and operating specifications provided by GRIFFCO, INC. or industry standards.   GRIFFCO, INC. pays for return shipments to the dealer for warranty repair while the dealer pays for shipping the product back to GRIFFCO, INC. normally ships by ground service but will expedite shipments when the customer authorizes payment of the additional expenses via signed purchase order. If it has been determined that the product was misused or abused, GRIFFCO, INC. will provide the customer with a quotation for repair. No work chargeable will be done without customer approval.   A Purchase Order must accompany the RMA authorization form. GRIFFCO, INC. makes available a limited stock of advance replacement components. All requests for advance replacement must be accompanied by a signed purchase order for the amount of the replacement components as well as to cover all shipping costs. Since this can only be done during normal business hours.
Returning Products for Warranty Service   To schedule Warranty service for a product, please call GRIFFCO, INC. Support directly at 508-473-6805 or email the following information to griffcosales@griffco.info you will need to provide the following: 1. Product model and serial number 2. Detailed description of the defect or problem 3. Date of shipment, Purchase Order number or GRIFFCO, INC. invoice number   Have the product model and serial number available, along with a description of the problem. A Customer Service representative will record the appropriate information and issue, via fax or e-mail, a Returned Merchandise Authorization (RMA number)—a code number by which we track the product while it is being processed. Once you have received the RMA number, follow the instructions of the Customer Service support representative and return the product to us, freight prepaid, with the RMA number clearly marked on the exterior of the package.   If possible, reuse the original shipping containers and packaging. In any event, be sure you follow good ESD-control practices when handling the product, and ensure that antistatic bags and packing materials with adequate padding and shock-absorbing properties are used. GRIFFCO, INC. is not responsible for any damage incurred from improper packaging. Shipments should be insured for your protection.